Intact Insurance Auto Insurance Reviews

This company is the worst insurance company I ever dealt with. Leave a message after message take weeks to answer back can never get the representative to answer the phone over a month now and not resolved. I was a victim of someone running thru a stop sign and ramming my car going to cost thousands of dollars over their second settlement offer to replace my three-year-old car...
Settlement Offer way below market value!
I have to provide comparable vehicles as the ones they give are not even close to my vehicle. They want to write off my car or if I keep and repair I have to take a low ball offer to pay parts and half labor but then I have to pay them scrap rate to keep the car. That is over 3,500.00 they want to claw back for something I paid over 32,000.00 for.
It such a rip-off co surprised a company that has been around as long as they have and treat clients this way unbelievable still in business! Never felt so much stress in my entire life.

Several hours on the phone trying to figure out why they charged me another month after cancelling. Both Intact and their brokerage partner told me they do not know and I would have to contact the other group. Would never recommend to anyone.

It’s been a week and we are still waiting for the insurance adjuster to contact us. It’s been the most disappointing experience we’ve ever have had with insurance. We were rear ended, not our fault obviously, and this company totally has no regard for getting our car repaired or even an appraisal on repairs. We would never recommend this company to anyone.

I'm a private courier of 10 years in the Toronto area looking for a quote from Intact.
I am fully aware of the costs and qualifications for the insurance that I need to work so I went through the online vetting process, waited on hold for 20mins to be told I don't qualify because I deliver time-sensitive packages! Isn't that our job description??!
'that is due by 5:00 pm today!' That shouldn't influence how I drive!
This is wrong, discriminatory and misleading!

A 1 star is way too high for Intact/Brokerlink. This company has a revolving door of rude, undertrained, and ill-equipped staff who are unable and unwilling to work with clients. Every interaction with this company was painful. For example, a simple address change took 5 associates, 6 follow-up phone calls, 10 emails and 4 months and they never got the address correct. When I cancelled my insurance they continued to charge for months after the cancellation. Multiple complaints and the "manager" that contacted me had no authority or ability to resolve the issues. Simply a brutal company with little regard for their customers.

I hadn't read reviews until now, thank goodness I didn't get insurance from Intact!! I requested an online quote and then followed up with a phone call. I provided my name & address, and reluctantly my birthdate. I said I just wanted a quote. I was told I needed to provide this information in order to "get to the next screen". I was then asked for the VIN for my vehicle. I said it's a long number and it wasn't necessary at this stage because I wasn't sure I would be purchasing insurance, right now I just wanted a quote. I then said I wasn't happy being asked this... I didn't raise my voice or say anything rude and was hung up on! No explanation, no clarification. Thanks to the customer service representative I didn't go any further!

Glad to see I'm not crazy, I got a 20% discount on a 1500$ car insurance, which my courtier assured me was the cheapest I could get, as long as I was registered to the MyDrive app, been trying to get it to work since I got it but to no avail.
Now they are saying that since we haven't successfully logged a drive that they want us to pay them the 20% back, which is hilarious and terribly suspicious on their part.
The discount was conditional on being registered to the App, not logging a drive.

Incredible to see how far they take their scams and lies.

Filing a report to Consumer Protection asap, no way I'm letting them get away with more of my money.

Very bad experience ever! I had rude customer service they give me a quote for the first month and the second month they change the price moreover $110 a month after all of this they charge me over $600 for cancelling fee. 100% scams company... Not very impressed with the customer service. In short, in one month because of them, it cost me $1500 “

I was hit but a person insured under intact and the adjustor worked in the BC office. The person lied multiple times to try to get 50/50 on the claim the adjustor went along with it and she was pushing for 50/50 and tried to get me to take it with multiple calls even from other agents. Finally, about a year later they accepted 100 %. I hope the adjustor trying to get a bonus and accepting lies she sleeps well at night and if it is Intact pushing for less payout or not accepting full responsibility well, they got 2 stars in Alberta so the service and wrongdoing speech for themselves

Intact has consumed my time in tricky ways.
I had an accident.
They played psychic games too much and finally, they denied everything.
I did not like my experience with them.
They also did not cancel my insurance after the accident till I sold the car totally.
Intact Insurance is cheap because it is a total scam system.
I am very sad to choose them because of their advertisements and the broker's wrong recommendation.
They are very rude and they know how to use psychic approaches to shut you down.
In fact, their system is like a toxic snake system and instead of helping you. They will hurt you much more than the accident.
Just avoid...