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Intact Insurance Auto Insurance Reviews

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(401 reviews)
Intact Insurance
1.4 out of 5 stars:
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Disappointing

by Wildjabr on Oct 27, 2023
2.5 out of 5 stars

I recently had a collision that required me to replace my vehicle. I purchased another vehicle THE DAY AFTER accepting their settlement offer. The dealer required 10 days to prep the vehicle for delivery. While the settlement was fair and communication adequate, they refused to cover my rental for all of those 10 days, leaving 5 days where I had to pay out of pocket for a rental, despite the promised coverage in the policy.

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High rates

by Amy Taylor on Jun 28, 2023
2 out of 5 stars

They kept raising our rates. We have 3 cars and a house policy last year it went up and we just go. Our renewal and it’s gone up again by almost 100.00 to make the payment of almost 1000.00 a month. I shopped around and everyone else had that same coverage there have been no claims tickets or accidents.

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Voleurs

by K on Oct 14, 2022
2 out of 5 stars

Voleurs. Nous demande de payer 800$ après résiliation, nous demandons donc une facture détaillées mais ils refusent et nous dit de payer ou bien ils envoient dans le recouvrement. Après 6 mois sans être avec eux, nous recevons un papier disant que nous devons payer 800$ et a la demande de la preuve des détails de facturations ,ils ne disent qu'ils ne peuvent pas nous donner.

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Have provided very good service and representation but become too expensive.

by Trevor Larose on Aug 4, 2022
2.5 out of 5 stars

We were really liking this insurer despite the higher rates however, over the past few years our coverage costs have increased to the point that it seems no longer worth staying with Intact when other companies offer much better rates. We'd hope that Intact would have a better loyalty program to keep us with them but that doesn't seem to be the case.

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Terrible claim experience

by v17 on Dec 18, 2019
2 out of 5 stars

WORST company I've ever had to deal with. The mistakes and excuses given are like nothing I've ever heard before. After a week of waiting for their adjustor which was pointless because the estimate wasn't even accurate. I was told my car was at the body shop and getting fixed and I would get a call when it is ready. 10 days later I get a call thinking my car should be ready, only to learn its a loss, they won't fix it, return the rental in 1 business day. Their adjustor missed stuff because he didn't put the car on a hoist because "the battery was dead". For 10 days I thought my car was being fixed so I took no action to look into other options, I was informed no one contacted me because there was a "clerical error, and my claims representative was sick and in training a few days". Had to argue to have the rental longer as I was blindsided due to their mistakes, extending the rental should have just been offered at the very least! I was offered money for my car that couldn't get me something equivalent as the kms were low and the car was in great condition. So the day I found out this news I left work to get a second opinion on the damage of my car to find out the company towed it an hour away the same day they called me to give me the news but didn't inform me or even mention the car would be moved. The excuse this time was "that was a mistake". Its never-ending difficulties and they do nothing to accommodate, just give excuses and make the client suffer for it.

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Good service but too expensive

by Jean on Nov 6, 2019
2 out of 5 stars

Had a commercial insurance policy with Intact and had a small claim. The service was OK and the repair was done which I paid for. Intact then quadrupled my monthly rate. It was pretty outrageous so I'm currently hunting for another insurance company.

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Unfair practice

by Ex Intact clients on Jun 21, 2019
2.5 out of 5 stars

We recently sold our condo and purchased a detached house. We contacted our home and auto insurer, Intact, and asked them to quote on the new house. They wouldn’t insure us for flood damage, which we knew we needed and wanted, so we had to transfer our policy to a company who would provide that coverage. Intact has penalized us and debited our bank account for cancelling our policy... despite them not willing to provide the coverage, we need. Very unfair, in our opinion.

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Good luck

by Girly on May 24, 2019
2 out of 5 stars

I was in a car accident & was injured, they refused to pay for my Physiotherapy. I’ve been in an accident before with another company & they covered my Physio expenses for the future also. Definitely, way better car insurance companies out there!

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Huge Rate Increase

by Crash27 on Dec 15, 2018
2 out of 5 stars

I have been with Intact for over 5 years and I have both auto/homeowner and I have been paying around $100 a month forever and they just sent my new policy renewal and now it's $150?? I had 1 minor speeding ticket, so I knew my rates would go up a few bucks but $600 a year more?? This is unacceptable. If they do not lower my rate, I will be going to another insurance company. Nice way to treat your loyal longtime customers with 0 claims.

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Worst Customer Service

by kristina_e on Nov 29, 2018
2 out of 5 stars

They approved my windshield claim four months ago and all of a sudden called me up and left a message saying they decided they won't be paying for it. It turns out that the adjuster that approved the claim made a mistake and it shouldn't have been approved in the first place. That's not my problem, Intact. It's yours. Meanwhile, the company that completed the APPROVED claim has been out the almost $500 for four months. And now, conveniently, the request I made to speak to a supervisor never got passed on. So I call back 48-hours later and now they are all "in a meeting". Not enjoying getting the run-around. I want this resolved.

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