Belairdirect Auto Insurance Reviews

BelAirDirect quoted and confirmed (2 agents) between the quote and the actual insurance $1153/year. Now, less than a month later, after a 30-minute conversation they say “the first two made a mistake" as to why my insurance premium is $40 extra per month than agreed upon. “Nothing” they can do about it. I genuinely can't believe it, and there's supposedly nothing I can do about it.

I called to pay my NSF, was told my policy was canceled due to none payments. I paid my NSF, was told I could open another policy. They wanted full amount over $2000 I had only 1 cancelation. I've been a good driver for 30yrs, no tickets. The agent told me I had 2 cancelation after he put his company in which I paid amount owing $215. I was canceled for literally $215 didn't give me a chance to explain. He stated I won't find anyone cheaper or do monthly, he was wrong. I found another company cheaper & did monthly. This Company are liars.

The worst company I have ever dealt with. Never get insurance here! They tried taking a double payment, when my policy started on a new billing cycle they still took money from my account for the previous month that I did not have insurance for. Try calling and speaking to an agent to change my payment date, and they advised it would be a double payment as it is a month-to-month contract. Call back to cancel as I found better insurance for over 1200.00 cheaper per year, and now it’s a year's contract, even though I spent over 45 minutes the day before with the agent telling me several times it’s a month by month contract. Was advised that I would have to pay 175.00 to cancel, advised I wouldn’t pay that they put me on hold to speak to their manager who refused to waive the fee when I asked to speak with him about his decision I was told oh he doesn’t talk to the consumer. This company is not worried about the consumer, just about the money. Such a lack in customer service and empathy. Advised them to listen to the taped conversation before he decided not to waive the cancellation fee, and was advised that’s not his job? So now have to wait up to 48 hrs to speak to someone else to get the fee waived, which we know will be denied! Worst company when it comes to service and the consumer, they only care about money!!!!

Waiting time is too long to get in contact with an agent, just to cancel my policy.
Agents keep redirecting me to different people to solve the same problem.

Got rear ended, accident not at fault!
Miscommunication between adjuster and insurance! Insurance “belairditect” then threatening me that I will pay for the rental fee if I can’t provide proof with invoice date!
The adjuster ordered the wrong parts, the adjuster did not communicate with the insurance rep. My bumper was not even on the car yet and they wanted me to return the loaner! Talk about customer service !!!

2 small claim in 2023 0% responsible accident, insurance went up 50%. Employees are rude and not fully trained. Their auto repair center will jack up the cost of repair, they will charge you a lot for a small repair, and the car rental was in the invoice too. Stay away !

I recently needed to speak with Bel-air’s customer service because my credit card had expired, I forgot to update them with the new expiration date. I received a notice in the mail about this. And, called them immediately. They proceeded to tell me I was on notice for cancellation for non payment. I have been a customer of theirs for 10 years. This is the first time I’ve had this issue or any issue. The rep told me I’d have to pay 2 NSF fees. I protested, because it was a simple card error. Had someone called me instead of MAILING me a notice. This would have resolved immediately. The agent was rude. He claimed he’d waive one of the fees but, then had to charge me a reinstatement fee, which I argued is ridiculous because my insurance isn’t cancelled. He offered me zero extra help. When I asked to speak with a manger. He put me on hold. Then said they’d call me back… maybe in 2 days. But, he couldn’t guarantee. It’s been 4 days. No call. I don’t expect one either. I called a friend who works in insurance she informed me, they are conducting unethical practice by charging 2 NSF fees. I have paid everything they wanted because I can’t have a cancellation due to non payment and I’m moving all my insurance needs to another provider. Bel-Air’s slightly lower rates = the worst customer service.

I’ve already moved my home insurance from them after a horrible experience when I needed help from them. Don’t waste your time or money here.

Some of the agents are super incompetent and they straight up lie regarding the policy and the pricing. I had a terrible experience with them and I'm never going back

The costumer service seems completely lost in their own system. The system always seems down and not working. Don't trust the quotes offered online, when its time to confirm it, it will go up at least 30%. Very bad experience on my end.