Life Insurance Reviews

Manulife Life Insurance Reviews

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(90 reviews)
Manulife
1.9 out of 5 stars:
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Ripped Off

by Corey M on Oct 13, 2023
3 out of 5 stars

Part of the Manulife extended health involves mental health services. Professional services: Registered Counsellor and Master Social Worker.
I went and saw a REGISTERED COUNSELLOR because, allegedly, it is covered. I saw a previous counsellor for this reason, and it was covered without issue. Great. But because the counsellor this time also had "MMFT" in his designation, Manulife saw a convenient out and willingly chose to not reimburse me $300 for two separate sessions even though the invoice explicitly stated it was for personal reasons and not family or marriage related purposes.
I called their support to complain about this obvious crony behavior. I asked to speak to the manager directly, they refused. Their support agent filed a case, gave me a number, and said billing would correct this misunderstanding. THREE WEEKS LATER I had not heard back from them despite the claim email received stating they would get back to me. I call Manulife support again, and they have absolutely zero proof this claim was ever filed on their back end. They have no idea what I am talking about. Presumably, the support agent fabricated this claims email and claims number just to get me off the phone.
After further argument, they simply refused me on the basis of the counsellor having 'MMFT' designation in his name and NOT the explicit purpose stated in the submitted invoice for the reason why I saw this counsellor.
Manulife is like any other insurance agency and will rip you off the second they see the opportunity to.

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by Anonymous on Apr 11, 2012
3 out of 5 stars

Agent did not warn me that premiums would increase after 10 years while signing on. This being my first insurance in Canada. Did not continue with this company after that. Moved to RBC

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by Anonymous on Apr 11, 2012
3.5 out of 5 stars

would like to receive a statement more then once a year...

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by Anonymous on Apr 11, 2012
3 out of 5 stars

I bought this insurance over 6 years ago and have not heard from the insurer since. I tried to call them several months ago to make changes to my life insurance policy however they did not get back to me.

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by Anonymous on Apr 11, 2012
3.5 out of 5 stars

have never had to call them for any reason - billing seems accurate

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