Car Insurance Reviews

Belairdirect Auto Insurance Reviews

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(527 reviews)
Belairdirect
1.8 out of 5 stars:
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Value for Money:
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Overcharging

by MissKay on Jan 9, 2020
1.5 out of 5 stars

I have been with Bellair for 4 months now and have had issues with every single billing cycle so far. My insurance was signed at $335 monthly, and every month I have been charged a higher fee for a reason that cannot be explained apparently! This month they tried to charge me twice! I always pay my bills on time so there is no reason for this or any confusion. Another thing was this month I was billed on the 8th when every other month I’ve been billed on the 19th. I do not like that they have access to my account like so to just charge to my card without my permission.

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Would rate zero

by Scott on Dec 17, 2019
1 out of 5 stars

I was a customer for 4 months, called to make a claim and was informed that my insurance was cancelled. Upon further investigation I was able to find out that they sent a registered letter, I had never received such a letter. I contacted Belair Direct to see if they could tell me who signed for the letter but they would not disclose the information and just stated that since they did not receive the registered letter as being returned to the sender that it was received by the correct party. Be warned they will cancel you at any time with no communication and you will may be left without a vehicle and zero compensation.

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BELAIR DIRECT is HELL!

by Eric on Dec 12, 2019
1 out of 5 stars

If would be less value than one star I would give that... A. It has been 2.5 months that I suffered a loss and Belairdirect is putting me through HELL! B. They even treated and considered me a criminal to one point and then they apologized about that. C. The worst experience in my 54 years of life and hope wish and pray that no one goes through what I am going through with BELAIRDIRECT!!! They are ruthless, heartless and do not give a damn about you or your claim.

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My accident experience

by Gail on Dec 12, 2019
5 out of 5 stars

So pleased with recent MVA claim experience and overall dealings with company. I have used this company since I was eligible when it was Grey Power. Rates excellent. Service during resolution of my recent claim was outstanding as was the repair facility that was recommended.

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claim experience

by Barry on Nov 28, 2019
4 out of 5 stars

Start to finish time was a little long but the finished product was well worth the wait. I had a great rental for the intern time so the only inconvenience was being without my car. Сorrespondence was good with everyone and the hiccups were ironed out. The end result justified the means.

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Auto accident claim

by CBurrell on Nov 22, 2019
4.5 out of 5 stars

Our representative was very efficient and helpful and answered all of our questions.

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Worst insurance ever

by Darrenw on Nov 21, 2019
1 out of 5 stars

Canceled after 5 days when we realized the coverage was half of what we had with the other company. They charged 200 cancellation fee didn’t care rude and patronizing representatives we will never deal or recommend this horrible company!

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0 Star Rating!

by Silah on Nov 16, 2019
1 out of 5 stars

Their Auto Merit Program is another way of taking money from you!!! I got my final quote without the auto merit program because I told them I can't download the app. After 2 months they increased my premium by 15%, saying because I didn't enroll on their auto merit. That was not even mentioned in the policy. I called their office and obviously, they will not change it because they have to be consistent on taking money from customers apart from the premium which is just the legal part of the contract, and they get used to that and having more is not enough for them, so, they find ways to rob you. Had I known how bad they make business, I would haven't even click their website!

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Accident Claim Experience

by Jeeper in TO on Nov 14, 2019
4.5 out of 5 stars

Other than having to wait a while on hold to speak to a claims person, I found the claims process relatively easy to navigate. Having an accident will always be a bit scary and inconvenient. The people with whom I engaged at BelAir and the Service Centre were all very pleasant, calm, and helpful. This makes a big difference when you are already rattled from the accident. The Service Centre also managed my expectations about the time it would take to repair the vehicle. From the outset, I was told, "Look, this could easily take three weeks" - and it did. But I knew that, and so I was ready for it. At the end of the day, when you have an accident, you want to deal with real humans who are patient and calm. You want people to help you understand what the process is and how long it will take and what to expect. BelAir and the Intact Service Centre met these key needs. I have consistently found the people at these companies to be excellent. So BelAir and Intact Service Centre...don't automate your services. Your human employees are amazing and they make a big difference.

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classic bait and switch!!!

by vijay on Nov 9, 2019
1 out of 5 stars

I contacted Belair direct for a new auto insurance quote. They quoted me an incredible price, and after 10 minutes with the agent, I was transferred to another agent to close the deal. I have been continuously licensed for 24 years (1995 until now), and have had no claims or tickets. I was pleased with the price which was significantly cheaper than other insurance companies. I gave them my driver's license number and my wife's and then after 40 mins on the phone with them, he informs me the quote has gone up 25% because their database only goes back to 2000, and I don't get credit for my driving from 1995-2000 (ages 16-21). They suggested I get a driver's abstract from Alberta which of course is almost impossible to do from Ontario, and would require me to travel there (which they know beforehand). This was clearly made up to increase my premium. Don't waste your time contacting them, it is all too good to be true!!! Classic bait and switch. You'll waste an hour and they will try to fleece you.

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